SUPPORT & INQUIRIES
CONTACT LOCKTECH
Real people. Real answers. We're here to help you find the right gear, track your order, or handle any issue — fast.
Send Us a Message
We typically respond within 1 business day.
Orders & Shipping
Same-day dispatch on in-stock orders placed before 2 PM EST. Track your order anytime using the confirmation email or your account dashboard.
Shop All Gear →Returns & Warranty
Not satisfied? We accept returns within 30 days of delivery. All EcoFlow products carry the manufacturer's warranty, and Redcat Racing items are covered by our in-house support team.
Start a Return →Reach Us Directly
Prefer to talk? Reach out via email and we'll respond within 1 business day. For urgent order issues, include your order number in the subject line.
Email Support →Business Hours
Monday – Friday: 9 AM – 6 PM EST
Saturday: 10 AM – 3 PM EST
Sunday: Closed
QUICK ANSWERS
Frequently Asked Questions
How long does shipping take?
Standard orders ship within 1 business day and arrive in 3–7 business days depending on your location. Expedited options available at checkout.
Do you offer free shipping?
Yes — free standard shipping on all orders over $99 within the contiguous United States.
Are you an authorized dealer?
Absolutely. LockTech & Gear is an authorized retailer for EcoFlow, Redcat Racing, Hobbywing, Team Associated, and MotoTec. Every product comes with full manufacturer warranty support.
Can I return or exchange a product?
Yes. We accept returns within 30 days of delivery for unused items in original packaging. Contact us to initiate the process.
Do you offer wholesale or dealer pricing?
We work with select resellers. Use the contact form above and select "Wholesale / Dealer Inquiry" — our team will follow up within 2 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.